Returns
We offer free returns. In the unlikely event that you are not 100% satisfied with your artwork, please contact us within 14 days of delivery and we will arrange to collect the artwork and send it back to the gallery on a day that suits you (Monday - Friday).
Process for Returns
Notify us within 14 days of delivery if you wish to return the artwork.
Package the artwork securely.
Advise of a suitable day to collect the artwork.
We will send you the appropriate labels to print and attach to the parcel.
As soon as the artwork is returned to the gallery in original conditionand then we will arrange either a full refund or a credit note.
Please note: commissioned artwork would not be entitled to a refund due to being custom-made to your specific requirements.
Artwork Received Damaged:
All artwork sent will be fully insured against damages and it is the Gallery's responsibility for it to arrive safely to you. Should you receive your artwork damaged, please notify us within 24 hours of delivery and send photos of the damages to: info@lyonsgold.com
Delivery
COVID-19 Update
As it stands our deliveries are running with only minor delays on occasions,
We will always keep you updated on your order.
If you have any enquiries please don't hesitate to contact us: info@lyonsgold.com
We are also offering click and collect.
Please stay safe.
Simple, hassle free, fully insured
It’s perfectly normal to worry about an artwork in transit, but please let us put your mind at rest that all artwork sent is:
Well packaged by professional gallery.
Fully insured against damages
Requires a signature upon delivery
Comes with free returns.
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UK Delivery
Special signed for delivery. 1-3 days.
Click and Collect.
Standard delivery times for couriers are Monday - Friday, 8am - 6pm; however, we do appreciate that you may be busy and unable to take delivery at home.
If needed, you are able to specify an alternative address for your artwork to at checkout. If you prefer a Saturday or AM delivery,